How To Ship & Package Your Item To Us

REMOTE JEWELLERY REPAIRS

When sending your item, we recommend using Royal Mail Special Delivery Guaranteed® for shipping. This service offers end-to-end tracking, signature on delivery, guaranteed next-day delivery, and compensation for loss or damage from Royal Mail. 

Please make sure to include the following information:
(A hand written note works just fine!)

  • Your Name

  • Your return address

  • Your items nickname (this can be found on all previous emails we have sent to you).

PLEASE POST YOUR ITEM(s) TO:

Online Repair Team
Amethyst Jewellery Workshop
39 Mostyn Street
LL30 2NL

The Next Steps…

Our online jewellery repair process is simple and convenient, here’s how it works:

STEP 1: Full In Person Assessment
Once we receive your item(s), we will notify you via email and complete a full, in person assessment.

STEP 2: Payment
After this, we will send you an email update and a secure link to pay via our online portal.

STEP 3: Repair
As soon as payment has been received we will get to work repairing/restoring your item(s). Please allow 3 - 5 working days for the repair to be completed.

STEP 4: Your Item Is Returned
Once the repair is completed you will be notified and your items will be sent back to you via our secure delivery service. You will receive a tracking link so you can trace your parcel straight to your doorstep.

Need More Info?

If you have any further questions or require assistance, please don't hesitate to contact us at info@amethystworkshop.co.uk or call us at 01492 875817. Our team is here to provide you with any necessary guidance or support. We also have a full FAQ page with lots of frequently asked questions.

By sending us your item(s), you agree to our terms and conditions.