WE’RE ALWAYS HAPPY TO HELP

Got A Question?

Simply reach out to us by giving us a call at 01492 875817 or sending an email to info@amethystworkshop.co.uk. Our friendly team is available from 9am to 5pm, Monday to Saturday.

GENERAL QUESTIONS

RING REPAIR QUESTIONS

WATCH REPAIR QUESTIONS

JEWELLERY REPAIR QUESTIONS

GENERAL FAQ’S

  • We understand how important your jewellery is to you and aim to get it back to you as soon as possible. Our expert team will assess your item upon receipt and order any necessary parts to complete the repair.

    Typically, we aim to complete repairs within 3-5 working days, with more complex items taking a little longer. For online repairs that need to be shipped, please allow an additional 2-3 days for secure delivery. You will receive an accurate timeframe for your repair upon receiving your quote.

  • Shop and online contactable hours are between 9:30 am and 4 pm, Monday to Saturday. You are free to contact us via email, or telephone.

  • At Amethyst Jewellery Workshop, we accept cash, all major credit and debit cards.

  • Yes of course, just let our friendly staff know. Please note that there is an additional cost for delivering your jewellery to ensure it is signed for, insured and returned to you as quickly as possible.

  • No, just pop into our store on Mostyn Street in Llandudno, and our experienced staff will be happy to help you.

  • You're more than welcome to bring your item to our store. If you happen to be in North Wales and prefer an in-person visit, our jewellers will be more than happy to assist you.

    The waiting time for repairs can vary depending on the item and the specific repair needed. However, please be assured that we will prioritise your item and work diligently to complete the necessary repairs as quickly as possible. We value your time and satisfaction, and we appreciate the opportunity to serve you in-store.

  • With 30 years of experience, at Amethyst Jewellery Workshop we take immense pride in our work and ensure that all jobs are done meticulously with vigorous quality checks to make sure your item is back with you as good as new. General wear and tear, or any damage caused by you will not entitle you to a refund.

RING REPAIR FAQ’S

  • We understand how important your jewellery is to you and aim to get it back to you as soon as possible. Our expert team will assess your item upon receipt and order any necessary parts to complete the repair.

    Typically, we aim to complete repairs within 3-5 working days, with more complex items taking a little longer. For online repairs that need to be shipped, please allow an additional 2-3 days for secure delivery. You will receive an accurate timeframe for your repair upon receiving your quote.

  • Fixing jewellery can be a complex task that requires professional tools and years of experience. Our expert craftsmen have spent years perfecting their techniques with various metals and gemstones to provide high-quality repair services.

  • Jewellery repair costs vary depending on the damage, from quick fixes to more complex repairs. Make an inquiry to the jeweller today for an accurate estimate, as a thorough inspection may be needed. Trust our experienced craftsmen to handle your treasured pieces with care.

  • Yes, of course, you can post your item to us as part of our efficient service.

  • Yes, we have expertise in repairing rings made of various metals, including gold, silver, platinum, and others. Our skilled jewellers are well-versed in working with different metals and can restore your ring regardless of its composition.

  • Signs that your ring may need repair include loose stones, bent or damaged prongs, worn-out claws, cracks in the band, or a general lack of shine and lustre. We recommend bringing your ring to us for a professional assessment, where we can identify any issues and suggest appropriate repairs.

  • Yes, we stand behind the quality of our work. We offer a warranty on our ring repair services, ensuring that any issues arising from the repair will be addressed promptly and free of charge within the specified warranty period.

  • Absolutely! We understand the sentimental value attached to antique and heirloom rings. Our skilled craftsmen specialise in handling delicate and valuable pieces, ensuring that the repair work maintains the integrity and unique characteristics of these special rings.

  • To begin, simply contact us to schedule a consultation. You can either visit our Llandudno location or contact us online.

 WATCH REPAIR FAQ’S

  • We understand how important your watch is to you and aim to get it back to you as soon as possible. Our expert team will assess your item upon receipt and order any necessary parts to complete the repair.

    Typically, we aim to complete repairs within 3-5 working days, with more complex items taking a little longer. For online repairs that need to be shipped, please allow an additional 2-3 days for secure delivery. You will receive an accurate timeframe for your repair upon receiving your quote.

  • Fixing watches can be a complex task that requires professional tools and years of experience. Our expert craftsmen have spent years perfecting their techniques with a variety of watch types and brands.

  • Watch repair costs vary depending on the damage, from quick fixes to more complex repairs. Make an inquiry to the jeweller today for an accurate estimate, as a thorough inspection may be needed. Trust our experienced craftsmen to handle your treasured pieces with care.

  • Yes, of course, you can post your item to us as part of our efficient service. Just fill out our easy inquiry form and get a free quote today. if you wish to visit our store in Llandudno our friendly staff will be happy to help you with your inquiry.

  • Yes, at Amethyst Jewellery Workshop, we are experienced in repairing designer watches. Our skilled technicians have the expertise to handle a wide range of designer watch brands, including renowned names in the industry.

    Whether it's a luxury timepiece or a high-end fashion watch, we can assess the issue and provide professional repair services to get your designer watch back in pristine condition. Rest assured that we use quality materials and follow industry standards to ensure the highest level of craftsmanship. Contact us to discuss your specific watch repair needs, and our team will be happy to assist you.

  • If you are unsure whether your watch requires repair, there are a few indicators to consider. Firstly, pay attention to timekeeping accuracy. If your watch consistently loses or gains time, or if it stops running altogether, it is likely in need of repair. Additionally, observe the watch's movement. If the hands move erratically or irregularly, it could be a sign of underlying mechanical issues. If your watch is experiencing these problems or if your strap and glass are worn, contact us today for a free online quote to get your watch repaired.

  • Yes, we stand behind the quality of our work. We offer a warranty on our watch repair services, ensuring that any issues arising from the repair will be addressed promptly and free of charge within the specified warranty period.

  • Yes, we specialise in the repair and restoration of antique watches at Amethyst Jewellery Workshop. Our skilled watchmakers have extensive experience working with antique timepieces and understand the unique craftsmanship and intricacies involved.

    We have the expertise to handle various antique watch styles, including pocket watches and vintage wristwatches. Whether your antique watch requires mechanical repairs, replacement of worn-out parts, or restoration of its aesthetic appeal, we can provide the necessary services. We use authentic materials and follow meticulous techniques to ensure the preservation of your watch's historical integrity.

    Trust us to breathe new life into your treasured antique watch and bring back its timeless beauty. Contact us to discuss your specific watch repair and restoration needs, and our dedicated team will be delighted to provide you with a free online quote.

  • To begin, simply contact us with your watch’s issue and we will get back shortly with a quote.

    You can either visit our Llandudno location or give us a call. During the process, our experts will examine your watch and will discuss the necessary repairs, to provide you with a personalised quote and timeframe.

 JEWELLERY REPAIR FAQ’S

  • We understand how important your jewellery is to you and aim to get it back to you as soon as possible. Our expert team will assess your item and order any necessary parts to complete the repair. Typically, we aim to complete repairs within 3-5 working days, with more complex items taking a little longer. For online repairs that need to be shipped, please allow an additional 2-3 days for secure delivery. You will receive an accurate timeframe for your repair upon receiving your quote.

  • Fixing jewellery can be a complex task that requires professional tools and years of experience. Our expert craftsmen have spent years perfecting their techniques with various metals and gemstones to provide high-quality repair services.

  • Jewellery repair costs vary depending on the damage, from quick fixes to more complex repairs. For a more accurate quote give us a call or visit us in store.

  • Yes of course, you can post your item to us as part of our efficient service.

  • Yes, we have expertise in repairing bracelets made of various metals, including gold, silver, platinum, and others. Our skilled jewellers are well-versed in working with different metals and can restore your ring regardless of its composition.

  • To determine if your jewellery requires repair, there are a few key indicators to consider. First, check for loose or missing stones, as any gaps or unstable stones may indicate a need for setting repair. Second, inspect the metal for visible damage such as dents, scratches, or bends, as these can weaken the structure and necessitate professional repair. Third, examine the clasps or chains for any breakage or insecurity, which may require fixing to ensure safe wear. Additionally, tarnishing or discolouration of metals and loose or misshapen settings should be addressed promptly to prevent further damage or loss of gemstones. If you notice any of these signs or have concerns about your jewellery's condition, contact us for a free online quote.

  • Yes, we stand behind the quality of our work. We offer a warranty on our jewellery repair services, ensuring that any issues arising from the repair will be addressed promptly and free of charge within the specified warranty period.

  • Absolutely! We understand the sentimental value attached to antique jewellery. Our skilled craftsmen specialise in handling delicate and valuable pieces, ensuring that the repair work maintains the integrity and unique characteristics of these special jewellery.

  • To begin, simply contact us to schedule a consultation. You can either visit our Llandudno location or call us for a free quote.